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COURSE OVERVIEW

ServiceNow Administration Online Training Course:-

ServiceNow – The ServiceNow or ServiceNow Inc. is an American cloud computing company catering to a lot of software needs to the worlds IT economy. ServiceNow Inc. has its headquarters in Santa Clara, California. This organization was founded in 2004 by Fred Luddy and since the beginning, it has earned a lot of trust and growth over the years by its outstanding work.

ServiceNow as a Software -If you use the service management software ServiceNow then you will get qualitative working interface in terms of doing –

  • IT services management (ITSM)
  • IT operations management (ITOM)
  • IT business management (ITBM)

ServiceNow completely works on the service model that corrects the root cause of service issues and enables a prominent self-service. It is used for –

  • Human Resource
  • Collaboration with other teams
  • Resource Sharing within the organization
  • Better communication building
  • CX And Customer Service
  • UX or User Experience Betterment
  • Security and Privacy Concerns
  • Software Development Purposes
  • Accomplishing the enterprise needs in terms of marketing, finance and field service attributes.

ServiceNow is a software that has multiple features and functions that let you work out vast aspects in a single platform. So if you learn ServiceNow today, you would make yourself capable of performing a lot of tasks which are highly valuable for the organization. Such a skill brings your value up in your organization and you will find the investment productive.


MODES OF TRAINING

$149 per year
SELF-PACED LEARNING

Absolutely Free
Videos
Quizzes
Free study Materials

$285 : 25 hrs
INSTRUCTOR-LED TRAINING

Advanced sessions
Interview Q&A
Free study Materials
Premium Technical support

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CORPORATE TRAINING

Advanced sessions
Interview Q&A
Free study Materials
Premium Technical support


CURRICULUM

1.  INTRODUCTION TO SERVICENOW ADMIN

  • This is the introduction module, working over enlightening ServiceNow admin
  • What is Service Now
  • Why and who can use Service Now
  • Concept of cloud computing in Service Now
  • Introduction to ITIL foundation
  • Navigation and users
  • Helpful portals, releases

 

2.  INCIDENT MANAGEMENT

  • Learn all about incident management process and service improvements.
  • Overview
     
  • Incident management process
  • Continual service improvement to incident management

 

3.  CHANGE MANAGEMENT

  • This module will introduce the change management process, workflow and service improvement.
  • Overview
  • Change management process (Raising, planning and Authorize)
  • Change management workflow and change task
  • Continual service improvement to change management

 

4.  PROBLEM MANAGEMENT

  • What is problem management workflow and task types are explained in this module.
  • Overview
  • Problem management process (identify, Investigate, Resolve)
  • Problem management workflow and problem task types
  • Continual Service improvement to problem management
  • Context

Do you like the curriculum?

OUR COURSE IN COMPARISON

FEATURES Meritstep OTHERS
Demos at Convenient Time?
1-1 Training
Batch Start Dates At your Convenience Fixed
Customize Course Content
LifeLong Access to LMS
24*7 Support
EMI Option
Group Discounts

COURSE OBJECTIVES

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We the Meritstep are an online learning platform. The cyber training of Meritstep comes in various f
We are a group of people, who are experts in the IT field, and holds in-depth knowledge in the corpo
Anytime from anywhere, you can do our courses. Meritstep provides complete online courses, as we hav
We have people like the high time corporate professionals with years of experience and educated in t
Our courses are 24*7 accessible. There is really least chance of missing any class. Although if you
Meritstep courses are such way designed that students become experts over real-time works while they
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Meritstep only brings you such courses which are considered as the hotcake skills in the market. By
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